Business Analytics for Microsoft Dynamics CRM turns transactions into insight, empowering employees to improve performance and create a flexible, competitive, and agile enterprise.

Enhance decision-making and performance management with business intelligence (BI) capabilities such as dashboards, key performance indicators (KPIs), scorecards, reports, analysis, and alerts.

This demo provides an overview of Business Analytics for Microsoft Dynamics CRM solution. A marketing manager spots a problem with campaign return on investment and works with the sales manager to use sales analytics to determine how to resolve the issue. Shows marketing ROI metrics and sales pipeline analysis.

Rapid ROI

Business Analytics delivers a rapid return on investment (ROI).  Deployment is fast, instant value is provided to end users, and it’s easy to make rapid efficiency gains. Costs for on-going maintenance and change management are minimal, adding to a low total cost of ownership.

Instant Answers

Reports tell you what happened, but what you really need to know is why. Easily navigate your data to uncover the reasons behind performance, and use these insights to improve.

Instant Visibility

Put performance information in the hands of your business users. Pre-built analytics give you instant visibility from day one of your rollout. Even the most remote employees can gain instant access using a web browser.  

The interface has a familiar Microsoft feel, and users can create their own analytics easily, without needing technical help. Instead of searching through endless reports to find crucial information, use rules, alerts, and exception reporting for immediate notification about changes in performance.

Instant Customisations

Business Analytics provides a rapid, low-risk deployment, no matter how much you’ve customized Microsoft CRM. Our wizard-driven technology fast tracks the solution set up and makes it easy to import customizations on an ongoing basis, even for entire xRM solutions.

Solve Business Problems

Business Analytics gives you the power to ask the hard questions, and get instant answers. How quickly can you answer questions such as:  

• What is your average sales cycle?

• What are your lead and opportunity conversion rates?

• What is your return on investment in marketing campaigns?

• Which opportunities are stuck in the pipeline?

• Where are you having issues meeting service level agreements? What are the trends for case resolution rates?