Blog

Microsoft Demonstrates Dynamics CRM Success with Its Own Move from Siebel

At this year’s Convergence conference, Microsoft revealed how the company had finally managed to wean itself from Siebel and implement its own Dynamics CRM system throughout its business.

For those considering a switch to Microsoft CRM, it is the ultimate success story, and for Oracle and other competitors, it highlights the beginning of a significant shift in the CRM market. As Oracle’s legacy applications begin to show their age and their new...

Introduction
This is a great blog as to how to measure Customer Satisfaction within Microsoft CRM using the ClickDimension product.  We are using this capability to survey our Customer to gauge the value of our Training & Support services.  Over the next few months, our CRM Success Manager - Gill Carroll, will be introducing a Customer Engagement process using the same ClickDimension toolset.

At ClickDimensions we really care about the happiness of our customers. We care so much that we survey our customers regularly and expose the results of...

Microsoft CRM is packed full of features, and tricks to increase your productivity and make using the product even more rewarding.

Today we will briefly look at five that are sometimes less obvious, but still very powerful! So without further ado… Here are five cool features of Microsoft CRM 2011.

Recently Visited Pane
 
Inside the wunderbar (the main outlook style left navigation bar) there is a folder icon with a star on it. This commonly...

CEOs to Gartner: CRM is the Most Important IT Investment for the Next Five Years
Two recent Gartner surveys of CEOs and CIO indicated that CRM is now a top technology priority. The CEOs who were surveyed said that CRM was the most important investment are to improve business over the next five years.  The CIO’s said CRM was the 8th biggest priority, up from 18th last year.  “Effective leaders use technology to strengthen the customer experience regardless of the economic environment, and they see customers as the key factor in helping their business deliver growth and...