Telecommunications

Microsoft CRM for Telecommunications

Effective customer relationship management connects sales, marketing, and customer services across a diverse array of telecommunication relationships - partners, direct and indirect sales channels, distributors, retailers and service providers.

The Microsoft Dynamics CRM 2011 platform helps telecom companies to manage this complexity and build customer-centric business.

With ConsultCRM's strategic business knowledge and integration experience to complement Microsoft Dynamics CRM, you'll have a solution that can be quickly implemented to help manage complex sales channels, drive value-added sales activities, speed new products to market, and prioritise high-value accounts for maximum profitability, with an integrated customer relationship management (CRM) platform.

• All acccessed through the familiar Outlook user interface
• Powerful role based dashboards
• Full mobile support including laptop, pda, web, blackberry & iPhone/iPad
• Fully integrated document management
• Referral management capability
• Strategic account management
• Full service level agreement (SLA) monitoring.