Customer Relationship Management (CRM) systems, often referred to as front office systems, and Enterprise Resource Planning (ERP) systems, often referred to as back office systems, can be integrated to provide a more complete view of customer data. Some typical front to back office integration points are:

• Customer record synchronisation
• Product catalogue synchronisation
• Product pricing configuration
• Order entry
• Order fulfilment and order status
• Invoice and collections information

Integration reduces systems complexity and helps organisations derive more value from data. Our team of integration specialists use integrations tools including Microsoft BizTalk Server and industry standard XML messaging to enable transparent data transfer between multiple systems.

Integration solutions and services from ConsultCRM have enabled our customers to connect disparate and incompatible databases and applications such as: