Microsoft Dynamics CRM
Why Microsoft Dynamics CRM 2011
Functionality, flexibility, and familiarity combine in Microsoft Dynamics CRM to give you a proven solution for successful and fruitful customer relationships.
Take on the critical issues facing your business with built-in solutions for sales, marketing, customer service, analytics, and workflow. Microsoft CRM keeps everything and everyone connected. And helps you make well-informed business decisions.
Microsoft CRM is a customer relationship management (CRM) system that gets used by employees. It is easy to operate, easy to deploy, and easy to adapt to the unique needs of any company.
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Improve Business Productivity with Microsoft CRM
Five integrated modules take the best of CRM and add features that work the way you do-in a familiar Microsoft environment. From easy customisation to flexible reporting to fast, intuitive searches, Microsoft CRM is a must-have for the customer-centric business.
Sales Force Automation
Optimise your sales efforts with the familiar and intelligent features of Microsoft CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates and achieve real-time insight.
Marketing Intelligence
Get a CRM marketing solution that is flexible, easy to use and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft CRM, you can market more effectively, improve productivity and gain actionable insight into your marketing efforts.
Customer Services
Microsoft CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organisation.
Extended Relationship Management
Organisations also need to manage other relationships that are integral to success – employees, partners, suppliers, distributors, vendors and many other critical stakeholders. Microsoft CRM can easily be customised for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.
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