Track your Service Level Agreements (SLAs)
You need to manage and measure your Respond and Resolve times to meet your customer service needs. You also need it to be flexible across public holidays, international time zones and “stop the clock” facilities.
Service Level Agreement (SLA) Monitor
The ConsultCRM SLA Monitor works with the Contract and Contract Line capabilities, but augments this with a Monitoring programme, a Time Credit record and a 3-stage alert functionality. The function calculates the date & time that the 3 stages need to be responded by; the remaining time left and the percentage of time remaining. The Monitor continually calculates the amount of time remaining before the Case will breach an SLA agreement.
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