Extended CRM

Extend your CRM to support your business

Organisations also need to manage other relationships that are integral to success – employees, partners, suppliers, distributors, vendors and many other critical stakeholders. Microsoft CRM can easily be customised for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.

Rapid customisations, dynamic services and prebuilt functionality

• Point-and-click customisation of data management, workflow, user experience, access and security, analytics and reporting
• Ability to deploy customisations either in your data centre or in the cloud Ability to deploy customisations either in your data centre or in the cloud
• Application integration based on well-supported industry standards
• Extension of familiar and scalable technologies such as the Microsoft Office System, Microsoft SQL Server, Microsoft Visual Studio, the Microsoft .NET Framework and Windows Server.

Third-party plug-ins and applications

• Ability to add and remove programs and features
• Support for secure code on the server
• Intellectual property protection
• Change management and versioning.

Configurable rules, processes and workflows

• Point-and-click customisation and configuration
• Personal, team or organisational workflows
• Ability to build processes with conditional branching and nesting
• Automated actions with triggers based on events, time or business logic.

Superior scalability and performance

• Multi-tenancy for multiple concurrent applications
• High availability, load balancing and clustering
• 100,000 concurrent users with virtualisation
• Reduced power consumption, rack space and management overhead.

Discover solutions with the new Microsoft Dynamics Marketplace

• Ability to discover, download and deploy applications
• Both application and professional services listings
• New, optimised search logic
• Solution ratings and reviews
• Direct integration with Microsoft CRM 2011