Why Microsoft CRM?

Top 10 Reasons to Choose Microsoft CRM 2011

World-class customer experiences begin with your people. By giving your people the right tools to boost their productivity and amplify their impact, they can drive your organisation to achieve your goals and generate maximum return.

The top reasons organisations choose Microsoft CRM to create world-class customer experiences include:

1. Best Value at £22.75

When considering costs—including licensing, services, training, deployment, administration and maintenance—customers, press and industry analysts regard Microsoft CRM as one of the best values in the industry.

2. Productivity

Microsoft CRM helps increase productivity and create a connected organisation that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.

3. Familiarity

Microsoft CRM provides you with a powerful set of CRM capabilities right within the familiar Outlook application.

4. Innovation

Microsoft CRM is recognised for category-leading capabilities by:

• The Forrester Wave: CRM Suites Customer Service Solutions, July 2010
• The Forrester Wave™: CRM Suites for Midsized Organizations, June 2010
• The Forrester Wave™: CRM Suites for Large Organizations, June 2010
• Gartner Magic Quadrant for CRM Customer Service Contact Centers, April 2010
• Gartner Magic Quadrant for Sales Force Automation (SFA), July 2010 

 5. The Cloud:

Microsoft invests over $2 billion dollars in cloud infrastructure every year. Microsoft CRM is one of the quickest and easiest ways for your business to take advantage of the cloud and cloud economies, including reducing systems management and maintenance costs as well as paying only for the capacity you need. Additionally, to ensure your CRM system is always available, Microsoft provides a financially backed service agreement to give you piece of mind.

6. Market Place

The Microsoft Dynamics Marketplace helps you discover innovative applications and services from Microsoft partners worldwide. Find & download applications and tailor Microsoft Dynamics to improve productivity and build your business

7. Global Availability

With Microsoft CRM and Microsoft CRM Online, you can provide your teams around the world with integrated yet localised tools to help them to communicate, collaborate and drive global results.

8. Microsoft Outlook & Office

Microsoft CRM works seamlessly with Outlook and Office productivity tools so your CRM professionals do not have to learn new applications and can be instantly productive.

9. Business Insight

Microsoft CRM provides your users with a multitude of business intelligence and data visualisation capabilities that they can use to instantly get accurate, up-to-date information— sales forecasts, targets, quotas, customer buying patterns and promotions—to drive sales growth.

10. Extended CRM

In addition to their relationship with customers, organisations need to manage and maximise other critical relationships—with partners, suppliers and contractors, to name a few. Microsoft CRM can be easily customised to support these extended CRM scenarios—at no additional fee.