Companies use Dynamics NAV (Navision) to track inventory, receipt of payments and Financial beside other business functionalities and Dynamics CRM to enable sales, marketing and customer service teams to build lasting customer relationships with an affordable, easy-to-use CRM solution from Microsoft

Overview - click here for factsheet

Microsoft CRM and Microsoft NAV is a powerful combination. With Celenia CRM Connector it’s possible to connect the valuable financial data and information in Microsoft Dynamics NAV to the sales-oriented CRM tools of Microsoft Dynamics CRM. Celenia CRM Connector helps you to ensure that your organisation has up-to-date and consistent data with two-way synchronisation.

Key Features and Benefits

Three ways Celenia CRM Connector can benefit your business
Users working in and out of your office can seamlessly exchange data and information across these two systems, helping you to:

1. Increase the efficiency of your sales force
For example, your salespeople can work with leads, quotes, and orders in Microsoft Dynamics CRM and the quote/order information and the prices calculated by Microsoft Dynamics CRM are replicated to Microsoft Dynamics NAV. Microsoft Dynamics NAV calculates the VAT and writes it back to Microsoft Dynamics CRM.

2. Streamline processes across your organization
For example, when delivery of an order begins, invoices posted in Microsoft Dynamics NAV will be replicated to Microsoft Dynamics CRM invoices, including information about non-item lines like G/L account, resource, charge, and fixed asset lines. The order in Microsoft Dynamics CRM will also be updated automatically with the quantity shipped for each order line.

3. Empower employees with up-to-date data
The connection component performs a two-way synchronisation of Microsoft Dynamics NAV customers and Microsoft Dynamics CRM accounts that helps ensure your company’s database is updated in both applications at all times.