ConsultCRM Limited - ISO 9001:2008 Certification Announcement

ConsultCRM is proud to announce that we are now certified as ISO 9001:2008 compliant, the most widely used and internationally-recognised framework for good business management covering the key area of ‘Quality Management’.  This ISO 9001:2008 compliancy demonstrates that ConsultCRM has policies, processes and procedures in place to better meet ‘Quality Management and Customer’ requirements.

To become certified as ISO 9001:2008 compliant, ConsultCRM underwent an extensive process of review and improvement to establish our procedures document and quality manual.  This process included setting measureable objectives and incorporating corrective and preventative actions and methods of monitoring customer satisfaction.  All members of staff where trained on the new or updated procedures and key staff are part of the review and improvements steps.  Finally, an extensive audit was carried out to enable our certification.

Compliance with ISO 9001:2008 recognises that ConsultCRM’s policies, practices and procedures are of a consistent quality in the services we provide to our customers. With this certification, our customers can be confident that ConsultCRM is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed customer satisfaction.

To maintain our certification, ConsultCRM will have an annual Surveillance Audit to ensure our policies and practices continue to meet the standard.  As a result, customers can be confident that ConsultCRM will provide them with the same high quality services well into the future.

Karl Newman, Managing Director at ConsultCRM explains, “We believe that our decision to seek ISO 9001 Certification shows our commitment to providing customers with a service that they can be assured is of the highest quality.  When choosing a Microsoft Partner, the ISO 9001 certification is just another reason why CRM solution-buyers can have confidence when choosing ConsultCRM.”
ENDS.

Your feedback is invaluable to us. Please do not hesitate to contact us with suggestions on how we can better improve our services to you.