Services

Successfully Implementing Microsoft CRM

Our objective is always to deliver improved interactions between your Business and the Customer by providing independent advice and guidance on Customer Relationship Management (CRM) solutions.

At its heart, CRM is about understanding who your customers are, what they want, and how best to meet their needs. It is about understanding that different customers generate different levels of business and profit, having the statistics to show which is which and emphasising the need to acquire and retain the most valuable customers. CRM requires a rethink about the way companies operate, shifting the focus from individual operating departments to a collective focus on the customer.

Our Implementation Services include:

• Full Implementation Services
• Joint Implementations
• Discovery Services
• System Design
• System Configuration
• Software Development
• Consulting of Business Requirements & Processes
• Data Migration
• Training
• System Integration.

A phased approach to CRM may not be one advocated by purists who would seek to remodel an entire company at a stroke, but it is a pragmatic approach that provides real benefits to mid-market companies. However, it also needs an alternative approach to the overall implementation to provide flexibility without the later project requiring significant changes to that already completed.

ConsultCRM is particularly well placed to assist in this 'pragmatic CRM' as we focus on providing highly flexible implementations but with the focus firmly set on delivering real business benefits.