Support

Retail Management Software Support

Customer Support is dedicated to helping customers succeed and get the most value out of your CRM solution.

Whether your system was implemented by ConsultCRM or another party, it is essential to have reliable, knowledgeable advice to ensure your CRM system runs smoothly.

Customer Testimonial We have a range of support offerings that should suit your needs. Consider it your “insurance policy” for an optimised CRM system.

ConsultCRM support helps to ensure the CRM solution continues to work and evolve in a productive way for your staff. It provides technical assistance, problem solving advice and insights into new releases or functions.

All support issues are prioritised and we have defined response times and procedures for helping you resolve your issues. Customer Testimonial

With ConsultCRM Support, our various offering cover:

Telephone support and on-site support
Tiered response and fix times based on severity
Newsletter updates on product enhancements
Alerts to all new releases, service packs, hints and tips, new add-ons and new training materials
Account Management from a dedicated Account Manager, with best practice insight and ideas from our experience with other client implementations
Advice on refresher training for users or administrators.