Integrate

CRM Integration Services

Gain a Complete Picture of Your Customer through Integration

Customer Relationship Management (CRM) systems, often referred to as front office systems, and Enterprise Resource Planning (ERP) systems, often referred to as back office systems, can be integrated to provide a more complete view of your customer.

Some typical front to back office integration points are:

Customer record synchronisation

Product catalogue synchronisation

Product pricing configuration

Order entry

Order fulfilment and order status

Invoice and collections information.

Integration reduces systems complexity and helps organisations derive more value from data. Our team of integration specialists use integrations tools including our own Integration Engine and/or Scribe along with industry standard XML messaging to enable transparent data transfer between multiple systems.

Integration solutions and services from ConsultCRM have enabled our customers to connect disparate and incompatible databases and applications.