Additional software components required

The computer that is running Microsoft CRM Server must also have access to computers in the same Active Directory service domain that are running:

• Microsoft SQL Server 2005 and the latest updates
• Microsoft Exchange Server 2003 or 2007 with the latest service pack.

Microsoft CRM Web software requirements

Microsoft CRM Server is accessed through a client. This client is either Microsoft Internet Explorer or Microsoft Office Outlook.

Microsoft CRM Web client

To use Internet Explorer, you must have the following:

• Microsoft Windows XP Professional and Microsoft Vista
• Microsoft Internet Explorer 6 and Internet Explorer 7.

Microsoft CRM client for Microsoft Office Outlook software requirements

There are two Microsoft CRM clients for Outlook:

• Microsoft CRM desktop client for Microsoft Office Outlook. Install this client on workstations (including computers that are shared by several users) that do not go offline and do not have a connection to the local area network
• Microsoft CRM laptop client for Microsoft Office Outlook. Install this client on computers that go offline.

Both Microsoft CRM clients for Outlook require:

• Microsoft Office 2003
• Microsoft Office 2007

Although both clients have similar software requirements, there are the following differences:

• Both clients cannot be installed and cannot co-exist on the same computer at the same time
• You can install the Microsoft CRM laptop client for Outlook for only an individual user
• To switch from one client to the other on the same computer, you must uninstall the client you do not want and install the client that you want to use.